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  1. Arthr
  2. Order Enquirers

Order Enquirers

Billing

  • If I’ve cancelled my order how long will the refund take?
  • Why have I received an email to say that you’re awaiting payment?
  • Why won’t my debit payment go through?
  • When do you take payment for the order?
  • Why has my PayPal payment been refunded?
  • Is there a charge for using certain cards or PayPal?
See all 7 articles

Ordering

  • What's the cut off time for next day delivery?
  • What time do you process orders until?
  • Who fulfills the shop.arthr.com orders?
  • Why isn't my promotional code working?
  • I've just been informed that there's a problem with my order, what can I do?
  • How can I amend/cancel my order?
See all 7 articles

Delivery

  • I have missed my delivery, what shall I do?
  • What do I do if there’s items missing from my delivery?
  • Where is my order?
  • Can my parcel be left with a neighbour?
  • Can I change my delivery address?
  • How does DPD Pickup work?
See all 8 articles
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