Billing
- If I’ve cancelled my order how long will the refund take?
- Why have I received an email to say that you’re awaiting payment?
- Why won’t my debit payment go through?
- When do you take payment for the order?
- Why has my PayPal payment been refunded?
- Is there a charge for using certain cards or PayPal?
Ordering
- What's the cut off time for next day delivery?
- What time do you process orders until?
- Who fulfills the shop.arthr.com orders?
- Why isn't my promotional code working?
- I've just been informed that there's a problem with my order, what can I do?
- How can I amend/cancel my order?
Delivery
- I have missed my delivery, what shall I do?
- What do I do if there’s items missing from my delivery?
- Where is my order?
- Can my parcel be left with a neighbour?
- Can I change my delivery address?
- How does DPD Pickup work?